At Serevexa™, we believe every piece of botanical décor deserves a thoughtful journey from our hands to your home. This Shipping Policy explains how we prepare, process, and deliver your order with care.

Our Shipping Approach

Serevexa™ is dedicated to creating unique botanical accents and modern planters designed for contemporary living spaces.

To provide carefully crafted products while maintaining responsible inventory practices, some orders may be fulfilled through our trusted production partners and distribution networks.

This approach helps us:

🌿 Deliver thoughtfully designed botanical décor with reliable quality

🏡 Maintain fair pricing while avoiding unnecessary retail costs

📦 Create a more efficient and sustainable fulfillment process

We appreciate your understanding and patience as we carefully prepare each order for delivery.

1. Order Processing & Shipping Costs

Every Serevexa™ order goes through a careful preparation process before shipment.

Order Processing Time:
Please allow 2–5 business days for order confirmation, quality inspection, packaging, and shipment preparation.

During High-Demand Periods:
Holiday seasons, promotional events, and peak shopping periods may require additional processing time.

Shipping Fee:
We offer a simple shipping rate of $5.99 per order for deliveries within our supported shipping regions.

2. Estimated Delivery Time

Because Serevexa™ products may be shipped from different fulfillment locations depending on availability and destination, delivery times can vary slightly.

Please note that estimated delivery windows are provided as a reference and are not guaranteed arrival dates.

We carefully prepare each botanical piece to ensure it arrives safely and beautifully at your doorstep.

3. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

Please keep in mind:

📍 Tracking information may require 24–72 hours to update after shipment

📍 Initial tracking activity may appear delayed while your package moves between facilities

📍 Your order remains in transit even if tracking updates are temporarily unavailable

4. International Duties & Taxes

For international shipments, orders may be delivered under DDU (Delivered Duty Unpaid) terms.

This means:

• Any customs duties, import fees, or local taxes charged by your destination country are the customer’s responsibility
• Serevexa™ cannot control customs processing times or clearance procedures
• Additional fees depend on local regulations and import policies

We recommend checking your local customs requirements before placing an international order.

5. Order Changes & Cancellations

At Serevexa™, we begin preparing orders promptly to ensure efficient delivery.

If you need to update your shipping information or request a cancellation, please contact us at:

service@Serevexa.com

within 12 hours of order placement.

Once your order has entered fulfillment or production preparation, we may no longer be able to make changes or cancel the shipment.

6. Damaged, Missing, or Lost Packages

Your satisfaction is important to us, and we want your Serevexa™ piece to arrive in perfect condition.

Damaged Items

If your order arrives damaged:

✔ Contact our support team within 72 hours of delivery
✔ Provide photos of the package and product condition
✔ We will review your request and arrange an appropriate solution, including replacement when applicable

Lost Packages

If your shipment is confirmed lost by the carrier:

✔ We will work with the shipping provider to investigate the issue
✔ A replacement may be arranged depending on the circumstances

Our Commitment

At Serevexa™, every order represents more than a product — it represents a carefully designed piece created to bring nature, creativity, and beauty into your everyday space.

Thank you for choosing Serevexa™.
We appreciate your trust and look forward to helping you create a more inspiring home environment.