At Serevexa™, we want every customer to feel confident when bringing nature-inspired designs into their home. If your order does not meet your expectations, this Return & Refund Policy explains the process for requesting a return, replacement, or refund.
1. Return Eligibility
We offer a 30-day return window after your order has been delivered.
To qualify for a return, the item must meet the following requirements:
✔ The product must be in its original condition
✔ The item must be unused and undamaged
✔ The product should include original packaging and accessories
✔ Proof of purchase or order information must be provided
For botanical décor products, please ensure the item is carefully protected and packaged to prevent additional damage during return shipping.
2. How to Request a Return
To begin the return process, please contact our customer support team:
Please include:
- Order number
- Product details
- Reason for return
- Photos or supporting information (if applicable)
Once your request is reviewed and approved, we will provide return instructions and any necessary shipping details.
⚠️ Please do not send items back before receiving return authorization. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Orders
We carefully inspect and package every Serevexa™ product before shipment.
If your order arrives:
🌿 Damaged during transportation
🌿 Defective or not functioning as expected
🌿 Different from the item you ordered
Please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please provide:
✔ Photos of the product and packaging
✔ Your order information
✔ A description of the issue
Our team will review your request and provide an appropriate solution.
4. Non-Returnable Items
Certain products and situations may not qualify for returns, including:
- Items that have been used, altered, or damaged after delivery
- Products without original packaging
- Customized or personalized items
- Gift cards
- Clearance or final sale items
- Original shipping charges
Due to the nature of living or natural products, some botanical items may have special return conditions. Please contact us if you are unsure whether your item qualifies.
5. Exchanges
If you would like to receive a different product, the easiest solution is:
- Request a return for your original item
- Once the return is approved, place a new order for the desired product
This allows you to receive your preferred item as quickly as possible.
6. European Union – 14-Day Cancellation Right
For customers located in the European Union, you may have the right to cancel your order within 14 days of receiving your purchase.
To qualify:
✔ The product must remain unused
✔ The item must be returned in original condition and packaging
✔ Proof of purchase must be provided
This right applies according to applicable consumer protection regulations.
7. Refund Process
After we receive your returned item, our team will inspect the product condition.
If your return is approved:
✔ Refunds will be issued to the original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us:
8. Return Instructions
Before returning any product, please contact Serevexa™ customer service to receive approval and return instructions.
Please do not ship returns without confirmation, as this may delay the refund process.
Our Commitment
At Serevexa™, every piece is designed to bring beauty, creativity, and natural inspiration into your living space.
We are committed to providing a smooth and supportive shopping experience from purchase to after-sales service.
Thank you for choosing Serevexa™ —
where nature becomes part of your home.